This year, the Isle of Man Tourism team are hosting a number of drop-in events to help give tourism industry members the opportunity to meet the team face to face and ask any questions they may have.

Last month saw members of the Tourism Quality & Service and New Product teams run an event at Brightlife in Andreas. The turnout was fantastic with a range of industry members taking part in lively discussion and addressing queries regarding the website, promotion and marketing, online booking and more. 

We spoke to Quality & Service Manager, Nicola Wilkinson, about the sessions:

  • What do the drop-in sessions entail?

The drop-in sessions are an informal opportunity for us to come to a town near you and discuss the things that matter to you and your business. There are no set appointments or a predetermined itinerary; they’re flexible so we just work with the people that turn up, whether it’s two or twenty!

  • Why did you feel it was important to host the drop-in sessions?

We often hear from people when they encounter a difficulty of some kind, but we don’t tend to hear from them day-to-day. It’s really important for us to have this feedback and to have an honest reflection of what is happening in the industry and the factors that are affecting them. We also knew that it was really important to connect with people face-to-face in order to be able to provide the best possible service. Though we do try to get out and meet providers, it isn’t always possible, so having a friendly, casual atmosphere where we could host people was crucial.

  • How can I contact the Tourism team?

You can contact us at any time, even if it’s just for a chat! My team look after accommodation providers and eateries, while the New Product team work with the Island’s new and existing activity offering. If you have a question, just call and we’ll ensure you get through to the person who can best help.

  • What other events do you have lined up for the coming year?

We have two more drop-in sessions to host, one this month and one the month after. We also have some workshops on writing your accessibility statement and submitting your annual registration form, and we’re also organising some digital sessions for social media marketing, so the upcoming calendar is very busy! We are also in the planning stages for the Tourism Industry Day 2018, which looks set to be a packed programme of events.

Upcoming drop-in sessions are taking place around the Island. All members of the industry are invited along for a cup of tea and an informal chat. Whether you have a query regarding Marketing, Accessibility Statements, or would simply like to meet the team in person, we encourage you to come along to a drop-in session near you.

Click here to view the full calendar of upcoming tourism industry events.
 

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