Who We Are

Deborah Heather

CEO of Visit Isle of Man

Deborah has over 25 years of hospitality, tourism and travel experience; an award winning ex-Hotel Managing Director and a graduate of Cornell University General Managers program. Deborah was previously a volunteer on the Visit Board for the last 12 months and has worked with destinations for the past 13 years. Deborah is currently Chair of the Tourism Society and a regular speaker at events such as World Travel Market, Tourism Management Institute, the Annual Hotel Conference and the Short Term Accommodation Show.  

+44 (0)1624 651587

deborah.heather@gov.im

Angela Byrne

Director of Destination Development

Angela is responsible for the delivery of 4 of the programmes within the strategy, including Air & Sea Improvement, Quality Improvement, Visitor Accommodation Transformation and Talent Development. Whilst we work to deliver the targets for each year as a team, Angela will be driving to improve the infrastructure and deliver quality to secure the future of Tourism for the Island.

+44 (0) 1624 687083 angela.byrne@gov.im

Nicola Wilkinson

Director of Business Development

Nicola is responsible for the delivery of 3 of the programmes within the strategy including Visitor Product Development, Events Development and Market Development. The intention of the Business Development team led by Nicola, will be to drive new business and new opportunities for the industry, driving business from our feeder markets to help support growth of demand for the Island.

+44 (0) 1624 685965 nicola.wilkinson@gov.im

Caroline Hadfield

Business Development Manager

Caroline has over a decade of experience working in the travel and tourism sector, and is joining from The Modern Hotel Group based in Jersey, bringing a network of key partners including tour operators, wholesalers, travel agents and MICE related businesses. Driving new opportunities from the UK and Ireland, Caroline has already joined the Board of ANTOR (Association of National Tourism Offices), helping us to benchmark against international destinations and broadening our impact globally.

+44 (0) 7586 335642
caroline.hadfield@gov.im

Mike Doherty

Events Manager

Mike focuses on growing events visitor numbers, bednights and spend through financial assistance schemes, advice and promotion particularly shoulder season events. Mike also develops and works with non-motorsport event organisers to attract new events to the Island.

+44 (0) 1624 644644 michael.doherty@gov.im

Trish Joyce

Events Executive

Trish assists new event organisers with advice, marketing and promotion of their events.  Trish also administers the Tourist Event Development Scheme alongside the Event Manager, which covers funding, event visitor numbers, and seasonality.  Encouraging non-weather dependent events to take place in the shoulder months.

+44 (0) 1624 644644 trish.joyce@gov.im

Yvette Hollows

New Product Executive

Yvette develops and fosters effective partnerships with the on-island activity and attractions sector and off-island trade. Yvette assists businesses in the development of bookable products and year-round visitor experiences for the Island's key target growth markets.

+44 (0) 1624 686853 yvette.hollows2@gov.im

Stuart Clague

New Product Executive

Stuart develops and fosters effective partnerships with the on-island activity and attractions sector and off-island trade. Stuart assists businesses in the development of bookable products and year-round visitor experiences for the Island's key target growth markets.

+44 (0) 1624 687577
stuart.clague2@gov.im

Hannah Wylde

Business Development Executive

Hannah builds relationships and maintains contact with providers in the accommodation sector, providing introductory advisories, guidance through the registration process and future development. 

+44 (0) 1624 686870 hannah.wylde@gov.im

Amy Quinn

Personal Assistant & Quality Officer

Amy supports the CEO and Chair of the Visit Agency Board in all administration tasks and tasks relating to the efficient management of Board meetings.

Amy also supports and builds relationships with accommodation providers, conducting introductory advisory visits and guidance through the registration process and future development.

+44 (0)1624 686853

amy.quinn@gov.im

Natasha Johnson

Marketing Manager 

Natasha is responsible for the delivery of a multi-audience marketing programme across a range of marketing channels, particularly in respect of Visit Isle of Man’s digital marketing activity, public relations programme, events, and literature requirements.

+44 (0) 1624 693858
natasha.johnson@gov.im

Claire Smolas

Marketing Executive

Claire is responsible for the delivery of a multi-audience marketing programme across a range of marketing channels, particularly in respect of Visit Isle of Man’s digital marketing activity, public relations programme, events, and literature requirements.

+44 (0)1624 686733
claire.smolas@gov.im 

Jemima Cooper

Marketing Executive

Jemima is responsible for the delivery of a multi-audience marketing programme across a range of marketing channels, particularly in respect of Visit Isle of Man’s digital marketing activity, public relations programme, events, and literature requirements.

+44 (0)1624 686806
jemima.cooper@gov.im

Hayden Armour

Marketing Executive

Hayden is responsible for the delivery of a multi-audience marketing programme across a range of marketing channels, particularly in respect of Visit Isle of Man’s digital marketing activity, public relations programme, events, and literature requirements.

+44 (0)1624 686806
hayden.armour@gov.im

Rachel Wagstaffe

Customer Service Development Manager

Rachel oversees operations at our Welcome Centre located in the Isle of Man Sea Terminal. Driving service excellence, frontline team development and continous improvements to ensure every visitor receives a warm and informative Island welcome. 

+44 (0)1624 697480

rachel.wagstaffe@gov.im