4 May, 2023

Island Escapes, the Isle of Man’s largest holiday lettings agency, took home the Consumer Champion Award at The Shortyz 2023 on Wednesday 26th April at the ArcelorMittal Orbit in London’s Queen Elizabeth Olympic Park. 

The Short Term Rental Awards (Shortyz) brings industry leaders together to recognise individual and company best practice and achievement in driving the short-term rental industry forward. The Consumer Champion award recognises organisations that act firmly on behalf of consumers and prioritise the needs of guests and / or clients.

Deborah Heather, CEO of Visit Isle of Man, commented:

‘We’re thrilled that the team at Island Escapes have won the Consumer Champion Award. They are well-deserving winners and we couldn’t be happier that they have been commended for their commitment to delivering quality and excellence to meet the needs of Isle of Man visitors. This recognition shows that Island Escapes are thriving in their commitment to the overall customer journey and consequently achieving high levels of customer satisfaction.

‘It is so important for the Isle of Man to provide a quality range of visitor accommodation options if we are to grow annual visitor numbers and attract new markets, and this is recognised within the Visitor Economy Strategy to 2032. Working with John as a member of the Visit Isle of Man Board and representative for the accommodation sector, we look forward to continually expanding the Island’s visitor offering by identifying opportunities for increased visibility and distribution, as well as quality maintenance and improvement.’

John Keggin, Managing Director of Island Escapes and Visit Isle of Man Board Member, commented:

‘Customer experience is at the heart of our business, so winning this award is very special to us. Our whole team, from our housekeepers to our office staff, has played an essential part in delivering quality customer experience and we’re proud to be showcasing the Isle of Man within this sector. We’re relatively new in the industry and to win this award, when competing against global companies, is a huge achievement.

‘We’re passionate about providing Isle of Man visitors with a brilliant experience, putting the Island on the map and creating a base of loyal fans who will continue to spread the word about the Isle of Man’s excellent offering.’