27 Jan, 2021

Tourism and hospitality quality assessment provider; Quality In Tourism (QiT) hosted this thought provoking webinar, providing operators, business owners and managers with advice and best practices on how to develop and improve the customer service experience, especially in light of COVID-19 and the subsequent changes in consumer expectations and preferences. 

The webinar is hosted by Deborah Heather of QiT, who reviews what the most creative operators are currently doing to exceed customer service expectations - either with or without a significant amount of investment. Deborah also discusses how these practices can be adapted for the Isle of Man market.

Watch the webinar below: